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The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
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Implements Nordstrom's unparalleled service in any business.
For anyone aiming to revamp their customer service approach and culture, "The Nordstrom Way to Customer Service Excellence" could be the playbook you've been searching for. By delving into how Nordstrom has maintained its legendary service standards, you get a clear, actionable plan that's been tried and tested in one of the toughest retail environments. Bringing these principles into your own business could transform how your clients perceive you, potentially setting you apart as the go-to in your industry.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Sale
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization
Regular price
$8.90
Now $6.90
Save 22%
- Unit price
- / per
Save 17%
Save 18%
Save 20%
Save 22%
ISBN: 9780471702863
Authors:
Robert Spector
Publisher: Wiley
Date of Publication: 2005-03-08
Format: Paperback
Related Collections:
Business
Goodreads rating: 3.9
(rated by 774 readers)
Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Implements Nordstrom's unparalleled service in any business.
For anyone aiming to revamp their customer service approach and culture, "The Nordstrom Way to Customer Service Excellence" could be the playbook you've been searching for. By delving into how Nordstrom has maintained its legendary service standards, you get a clear, actionable plan that's been tried and tested in one of the toughest retail environments. Bringing these principles into your own business could transform how your clients perceive you, potentially setting you apart as the go-to in your industry.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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