The Customer Revolution: How to Thrive When Customers Are in Control
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Insight into customer-centric business survival.
If you're keen to understand the momentum shift in modern business where customer power reigns supreme, "The Customer Revolution" is an eye-opener. Patricia Seybold's detailed analysis, backed by global case studies, positions the book as a must-read for entrepreneurs and executives who aim to keep their businesses flexible and responsive to customer needs. It's as much a strategic guide as it is a prophetic look into the ever-evolving marketplace.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
The Customer Revolution: How to Thrive When Customers Are in Control
Regular price
- Unit price
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ISBN: 9780712669856
Authors:
Patricia Seybold
Publisher: Random House Business Books
Date of Publication: 2002-04-04
Format: Paperback
Related Topics:
Management,
Technology,
Finance,
Society,
Sociology,
Business,
Leadership,
Productivity
Goodreads rating: 0.0
(rated by 0 readers)
Description
What should companies be doing now to keep themselves in the forefront? The Customer Revolution shows how the companies who will succeed will be the ones who design an organisation structure, develop a set of business models and have a product portfolio that can all be altered overnight based on customer behaviour, feedback and suggestions. Based on extensive research in Europe, America and Asia and covering detailed case studies of leading companies around the world (including Tesco and Hewlett Packard), The Customer Revolution shows you exactly how to win in your business.
Condition guide
Book Condition Guide
Books in Like New Condition
This book may contain very minor cosmetic defects, but it is in pristine condition. There should be no yellowing, no foxing, no water damage, and no annotations of any kind on the cover and the pages. For paperbacks, there should not be any crease marks on the spine. This book is good as new — lucky you!
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Very Good Condition
This book has been used, but it is still in a clean condition. There should be no foxing or annotations of any kind on the inner pages, but a sparse amount may be present on the cover, title pages, or outside edges of the book. There should be no water damage of any kind. For paperbacks, there may be light crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Good Condition
We do our best to ensure the quality of our books, but there is no escaping the wear and tear that comes with time. Slight foxing and some annotations may be present on the pages and the cover. There should be no water damage of any kind. For paperbacks, there may be several crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
Books in Well Read Condition
This is a well-read book, which means that the previous owner probably really enjoyed it! The cover and pages may include moderate foxing and annotations, but the text is not obscured and still readable. Moderate cosmetic defects and minor water damage may be present on the edges of the book. For paperbacks, there may be multiple crease marks on the spine.
*Books may be missing bundle media (e.g. CD, e-book code), if included.
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Insight into customer-centric business survival.
If you're keen to understand the momentum shift in modern business where customer power reigns supreme, "The Customer Revolution" is an eye-opener. Patricia Seybold's detailed analysis, backed by global case studies, positions the book as a must-read for entrepreneurs and executives who aim to keep their businesses flexible and responsive to customer needs. It's as much a strategic guide as it is a prophetic look into the ever-evolving marketplace.
Note: While we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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